John has extensive experience working with organizations to deliver exceptional customer experiences. He leads Endeavor Management’s consulting group. John has worked with many of the top ranked healthcare organizations and is recognized as one of the pioneers of experience management in healthcare, working in the area since the late 1990s. John received his MBA from the University of Houston and a BBA from the University of New Mexico. He has been an adjunct professor of marketing at the University of Houston since 2002 and is a featured speaker and author on topics such as customer experience management, marketing strategy, marketing research and brand development.
Sessions
Endeavor Management with Roswell Park - Stay Ahead of the Consumerism Curve
Office Hours: STT: Endeavor Management with Roswell Park. "Stay Ahead of the Consumerism Curve."