CATHY FISHER is founder and President of Quistem, LLC. With over 35 years of respected expertise in the Quality field, Cathy helps manufacturers in multiple industry sectors “find hidden money” in their operations, eliminate customer complaints permanently and develop a proactive Quality culture to achieve rapid business growth. Cathy has worked extensively in automotive manufacturing, starting her engineering career at General Motors AC Spark Plug Division in Flint, Michigan. She was involved in several plant start-ups including BMW Manufacturing in Greer, South Carolina. Over the past two decades, Cathy has helped over 500 manufacturing organizations implement integrated management systems to achieve international certification to ISO 9001, IATF 16949, ISO 14001 and ISO 45001. She is recognized as a global thought-leader in Operational Excellence through the practical application of management systems standards and quality tools.