BEGIN:VCALENDAR PRODID: 1 VERSION:2.0 METHOD:PUBLISH X-WR-TIMEZONE: America/Los_Angeles DTSTAMP: 20260522T135953 BEGIN:VEVENT UID: info@vconferenceonline.com SUMMARY:Brkout 5-Serving a Decent Hamburger or Upgrading to Prime Rib: Highly Effective Crisis Call Centers PRIORITY:0 CATEGORIES:SESSION CLASS:PUBLIC DTSTART:20200827T142000 DTEND:20200827T152000 URL: https://event.vconferenceonline.com DESCRIPTION:Who doesn’t know that distinct taste of McDonald French fries, Krispy Kreme doughnuts or Starbuck’s coffee? Just like these very successful businesses, companies who operate Crisis Call Centers should find the “secret sauce” to making their systems incredibly effective and memorable. Most of us in behavioral healthcare have a good understanding of the components that make up a comprehensive Crisis Services continuum, but not all realize the importance of using Crisis Call Centers as a key component. We should all step up to the challenge of using our Crisis Call Centers as a core aspect of service delivery that is robust and game changing. Whether through innovative ways of leveraging technology, tracking those individuals at the highest risk for suicide or making use of data to transform systems, behavioral healthcare providers are in a unique position to save lives. This session will highlight the ways in which Centerstone has been able to find those “sweet spots” in the Crisis Call Center to transform the way in which care is delivered to this most vulnerable population. In addition, an update on the Hotline Improvement Act (988) will be provided.
Learning Objectives
At the conclusion of this session, participants will be able to:
  1. Describe technology strategies in Crisis Call Centers;
  2. Describe evaluation outcomes (e.g., lessons learned, overall effectiveness) of Centerstone’s Crisis Call Center; and,
  3. Summarize the significance and potential impact of the Hotline Improvement Act.
This program was approved by the National Association of Social Workers – Tennessee Chapter (Provider Number: NASWTN 2020-0097) for 1.00 continuing education contact/clock hours for participants who successfully achieve the session requirements.  

Documentation of 1.00 informal contact/clock hours is available for participants who successfully achieve the session requirements and who do not require formal hours.  LOCATION: END:VEVENT END:VCALENDAR