Session List
Full Schedule
Date/Time Session Room
5/3/2021 10:00 AM -to- 11:00 AM Insights on How We Are Forever Changed Through Business Innovation
Bill Hortz
Ian Martin
Mark Spina
Best For: Exec Management; Sales Management; Marketing Management; Technology Leadership; Enablement; Open to All

Bill Hortz, Founder & Dean of The Institute for Innovation Development will discuss and illustrate how business innovation is changing the dynamics of how we work and interact with one another. He will be bringing in 2 member firms that are actively innovating the financial services industry through technology and business model innovation. Mark Spina, President & COO from FLX Distribution will discuss their work on restructuring the traditional investment products distribution ecosystem and Ian Martin, Chief Administrative Officer of Ultimus Fund Solutions will share the thinking behind their innovative technology strategy on their uSuite technology platform for their fund administration clients.
May 3rd, 2021
5/3/2021 11:30 AM -to- 12:30 PM Where are the Assets and Where are They Going?
Tim Kresl
Tom Pelleiter
Best For: Marketing Management; Sales Management; Investment Product Management; Enablement Open to All


What are the key industry trends that we’re tracking, viewed through the lens of industry assets and flows? In this session, we’ll share unique data and insights from Broadridge’s unparalleled distribution dataset on AUM and flows by channel, product category, and strategy.
May 3rd, 2021
5/3/2021 1:00 PM -to- 2:00 PM Journey to 360: Building the Business Case for an Integrated Client View
Brian Donnelly
Scot Hawthorne
Stephen Alepa
Vinay Kant
Pinki Mehta
James Keenan
Michael Korik
Best For: Marketing Leadership; Sales Leadership; Enablement Leadership Open to All

As MarTech stacks continue to grow in importance, so does their ultimate value: delivering a 360 view of the client. Yet getting alignment and sponsorship for these 360 view initiatives present their own challenges. How do we frame the value proposition in a way that avoids it sounding like “just another platform”? In this session we’ll explore the lessons learned on the journey.
May 3rd, 2021
5/3/2021 2:30 PM -to- 3:30 PM Distribution Enablement 2021 – The Shared Imperative for Sales and Marketing
Bill Sheldon
Steven Lewis
Best For: Exec Management; Business Leaders; Enablement Open to All

Last year, distribution enablement changed overnight as the industry went virtual. A recent McKinsey study found that asset managers with the strongest digital and remote capabilities pre-Covid saw, on average, a 12% increase in gross sales in 2020, while their more traditional, field-centric counterparts saw a decline of 2%. Moving forward, MarketBridge has found the #1 enablement priority of market leaders is to better leverage their existing technology tools and data and analytics investments to drive the digital enablement of their go-to-market model. We believe this starts with the radical alignment of sales and marketing to create shared objectives around revenue growth, seller productivity and data-driven engagement. In this session, we will present our recent survey results as Financial Advisors navigate the post-COVID landscape, face new needs and expectations, and engage with Asset Management firms differently than before. We will connect these insights to strategic distribution imperatives that sales and marketing teams need to make in the coming year. In addition, we will share our Maturity Model for Distribution Enablement allowing you to benchmark your maturity level and identify potential gaps (from technology, messaging, content and channel alignment). 

Attend the session for: 

1. Insights from Financial Advisor on their expectations from Asset Management providers (based on 2021 survey results)
2. Our Maturity Model for Distribution Enablement
3. A Strategic approach to drive a superior advisor experience, improve seller productivity, and ultimately to gain competitive advantage in a challenging market environment.
 
 
May 3rd, 2021
5/3/2021 4:00 PM -to- 5:00 PM Are Externals Now Just Internals?
Steve Richards
Best For: Internal Sales Desk Leadership; Field Sales Leadership; Enablement; Training and User Adoption Open to All

The pandemic has highlighted what was already beginning to surface before. Internal Sales personnel are amongst the most effective sales personnel. A combination of technology, information, and business processes are being combined to deliver improved results that hybrids and external field sales personnel should already be using as well. It’s become cliché to say your external sellers are now just internal sellers. But is it true? And will the end of the pandemic mean that field sales will return to their old status quo? In this fast moving session Steve will explore what’s changed, what’s stayed the same, and what you need to do about it using a framework approach that is proving to be powerful.
May 3rd, 2021
5/3/2021 5:30 PM -to- 7:30 PM Mix It Up! Time for a Change
Ed Garry
Open to all SME Forum Members and Guests

Join Huron for some CRM insights and whole lot of fun at the SME Forum conference social. Register by April 19th to receive your custom drink kit to shake, stir and enjoy a cocktail during happy hour.
Bring your appetite for innovation and we will bring the cocktails and mixologist.
 
May 3rd, 2021
5/4/2021 10:00 AM -to- 11:00 AM No Travel? No Problem!
Dave Kriz
Brian Ferguson
Simon McGowan
Trent Blossom
Best For: Sales and Distribution Management; Sales Ops; Distribution Enablement; All levels of Reporting & Analytics; Training and User Adoption Open to All

The role and importance of the inside sales professional has changed exponentially over the last 12 months. Companies who drive more, higher quality engagements by following up with the right advisor, with the right message at the right time, will come out on top. Join us for a panel discussion with sales managers from three financial firms to hear how they adapted to drive more engagement from the inside sales teams and externals turned internal.
May 4th, 2021
5/4/2021 11:30 AM -to- 12:30 PM Flipping the Switch in the Sales and Marketing Alignment
Elaine Villas-Obusan
Barron Tiedemann
Cochleen Sands
Rocco Benedetto
Best For: Marketing Leadership; Sales Leadership; Enablement Leadership Open to All

In today’s ever-changing world, ineffective communication and siloed teams will not cut it. Especially during these unprecedented times, the strength of the marketing and sales relationship and the efficacy with which they work together, can make a difference in reaching business objectives and lost opportunities. 
Join us as we discuss creating and maintaining marketing and sales alignment, how the use of technology to streamline, automate and amplify; relationship-building as a strong foundation for success and the future state of the post-pandemic sales and marketing relationship. 
 
May 4th, 2021
5/4/2021 1:00 PM -to- 2:00 PM Will it Stick?
Scot Hawthorne
Tom McKinnon
Megan Weber
John Ho
Best For: Training and User Adoption; Product Managers; Sales Leadership; Marketing Leadership Open to All

Over the past year, behaviors toward and expectations of technology have changed. In many cases, the consumerization of workplace technology has advanced significantly. Has the pandemic experience driven improved user adoption of workplace tools? Have we reached a tipping point? Join us as we explore new and perhaps not so new techniques that have been used to help onboard and drive learning and adoption of tools for the sales organization.
May 4th, 2021
5/4/2021 2:30 PM -to- 3:30 PM Institutional Survey
Loren Fox
Suzy Schwartz
Mehul Merchant
Best For: Institutional Management; Sales Management; Marketing Management; Technology Leadership; Enablement Open to All


The SME Forum and Ignites Research have partnered numerous times over the years on surveys of the member companies to inform our collective intelligence and spark meaningful discussions. This is the latest such survey: it aims to better understand efforts at using data-driven approaches to sales and marketing on the Institutional side of the asset management business, with some comparisons to the Retail (or advisor-sold) side of the business. Much of this survey updates and continues the SME Forum/Ignites Research done in 2017 on the same subject.
May 4th, 2021
5/4/2021 4:00 PM -to- 5:00 PM Leveraging ETF Data to Inform Sales & Marketing Strategy
Beverly Dube
Annie Courchene
Justin Bates
Kevin Faranetta
Best For: Data Managers; Reporting & Analytics; Product Management; Sales Management; Marketing Management; Technology Leadership; Enablement Open to All

ETFs continue to gain in popularity as a passive, low-cost, high-performance investment vehicle. While being traded on the secondary market delivers accessibility to investors, it can result in loss of transparency with distribution data that is available with other products. In a climate where data is so important to your strategy, guess work is not acceptable. Learn from your peers on challenges and opportunities with using ETF data to inform their sales, marketing, and client service efforts.
May 4th, 2021
5/5/2021 10:00 AM -to- 11:00 AM How the Pandemic Prioritized Collaboration, and Defined 4U's Role in Distribution.
Denise Wypiszenski
Arin Epstein
Best For: Marketing Management; Sales Management; Investment Product Management; Enablement Open to All
 
As the financial services industry adapted to meet the virtual-demands introduced by the pandemic, a sea change occurred where predominantly sales-driven organizations now had to rely more on their marketing efforts. Luckily, the 4U Platform had anticipated this. With 200 clients and growing since its launch in the summer of 2020, 4U Platform's many-to-many financial ecosystem has transformed multiple partner work streams into an innovative, real-time, online management platform that streamlines the marketing review processes of important content and how investment companies engage with advisors. The result? A direct connection between partners, efficient marketing reviews, and improved delivery of content to advisors with the ability to measure engagement. Join Co-CEO's Denise Wypiszenski and Arin Epstein as they share 4U's vision for the future, the importance of collaboration, and how these fintech efficiencies are transforming the industry. 
May 5th, 2021
5/5/2021 11:30 AM -to- 12:30 PM Effective Integration of CRM into Email
Gal Steinberg
Best For: Sales and Distribution Management; Sales Ops; Distribution Enablement; All levels of Reporting & Analytics; Training and User Adoption Open to All

While many firms have some level of integration of their CRM systems into the Email platforms, deep integration that drives significant user adoption has eluded most. Join Gal Steinberg has he shares success stories of how RevenueGrid has successfully helped firms dramatically improve the user experience of their CRM systems within the Email platforms where these same users are spending most of their time and attention by default. Even Salesforce.com has turned to RevenueGrid to help their clients achieve the levels of user satisfaction from their Email integrations that they can only dream of. 
May 5th, 2021
5/5/2021 1:00 PM -to- 2:00 PM To Fire or Not to Fire: How to Decide if Your Current Sales Enablement Technology is Right for You
Andy Ziegler
Best For: Technology Leadership; Enablement Open to All

You have gotten to the point where you have become frustrated with your current vendor. You are not getting what you need from them, and your implementation has not delivered what was promised. Is it time to fire them, or would that be a big mistake? Investing in any major technology solution requires substantial collaboration across your organization and with the vendor to maximize its effectiveness. Many asset management firms never fully optimize their technology implementations, which comes with hidden costs. These implementations stall and fail for a variety of reasons, such as project fatigue, poor feature utilization, and poor adoption by your end-users.
May 5th, 2021
5/5/2021 2:30 PM -to- 3:30 PM Digital Acceleration 2021: How the Pandemic Lit Up the Connected Experience 
Nathan  Stevenson
Craig  Leib
Best For: Exec Management; Sales Management; Marketing Management; Technology Leadership; Enablement Open to All

Moving to an all virtual client engagement model during the pandemic has narrowed the gap between how marketing, sales and technology rely on data to interact with clients. Previously sales relied on face to face meetings as a differentiator, when that went away, it forced them to take a look at digital tools that shared a similar backbone to marketing. This shift to digital accelerated the process of extending more digital connections with clients, and thereby gathering more data.  Now that sales teams are more comfortable with digital engagement, the door has opened to the “Connected Experience”.  In this fireside chat with Craig Lieb, Director CRM and Distribution Enablement at Invesco and Nathan Stevenson, CEO of ForwardLane, we will explore what the Connected Experience is, the value it brings to sales and marketing teams and how it delivers a superior personalized, client experience.
 
May 5th, 2021
5/5/2021 4:00 PM -to- 5:00 PM Emerging Digital Distribution: Early Results
Chris McIntyre
Emily Pachuta
David Master
Tom Morelli
Best For: Marketing Management; Sales Management; Investment Product Management; Enablement Open to All

Recent market conditions have accelerated moves to embrace digital distribution more readily. In a recent BCG survey, US Asset Management Distribution Leaders said they plan to double both the number of clients and sales using primarily digital capabilities- from 25% on average to 50%, some as high as 75%. For the majority of those distribution leaders, improving digital distribution capabilities is now a ‘top of house priority’. Borrowing from more advanced industries like media, technology and consumer goods, BCG has also been working with Asset Management clients using advanced data and analytics with high ROI results. For example, predicting redemptions with 90% accuracy and increasing internal teams gross sales volume by more than 40%. NextGen Digital Distribution is real, it's achievable and it’s more timely than ever. Join us to learn more about their journeys, how they are navigating these tectonic changes and what their early results are heralding for the future of the industry.
May 5th, 2021